
Welcome to this ‘Mediation Quick Tips’ Newsletter Issue 20
Safe Challenging Questions – Being Stuck?!
In this issue I will cover a simple technique to use in the situation where you do not know what to do next, or what question to ask next – it is a very simple effective technique that works really well for me.
NOTE!
The 2nd Edition of ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’, published 10th June 2025 can be ordered on amazon.com or waterstones.com or on amazon.co.uk and other well known websites.
Next O’Sullivan Solutions online advanced mediation courses:
October 9, 10, 16, 17 – 2025
February 5, 6, 12, 13 – 2026
Time Schedule for all advanced mediation courses:
Irish Standard Time: / GMT: 1.30pm -5.30pm
Four half days – Live zoom course
advanced level mediator training
1. The Amygdala!
Sometimes we get stuck in a mediation and are unsure of what to do or where to go next. Just picture the scene – there are two or more mediation participants sitting in front of us waiting for us to sort out this conflict (!) and we are entering panic mode! I saw this many times when training people to become mediators and I also experienced it myself over the years.
And so I bring you back to my favourite part of the body again – the amygdala!
If our amygdala is triggered then our pre-frontal cortex is deprived of the oxygen and glucose necessary for clear thinking. If this happens, we may enter into the amygdala hijack mode as described in this image below:

If our amygdala is triggered then our pre-frontal cortex is deprived of the oxygen and glucose necessary for clear thinking. The image below shows the result from an amygdala hijack

2. What can we do if we get stuck?!
We need to deliver a full summary of what has been said and has happened in the mediation sessions to this point. While this helps the mediation participants to identify what has happened, what has been achieved and what remains to be discussed and resolved, its main purpose is to help us engage our prefrontal cortex and begin to think more clearly.
The surprise for me has been that when my brain becomes clearer, I can see the options for movement much more clearly. This was something I observed and learned while training people to become mediators. When they said to me that they were stuck I suggested they do a summary of what mediation participants had said, achieved and needed up to that point and then they were able to draw from their mediation learning to date and were clearer about their options for continuing the roleplay process.
Next Newsletter
In the next newsletter I will cover two techniques for demonstrating your impartiality when asking questions.
NOTE!
The 2nd Edition of ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’, published 10th June 2025 can be ordered on amazon.com or waterstones.com or on amazon.co.uk and other well known websites.
Next O’Sullivan Solutions online advanced mediation courses:
October 9, 10, 16, 17 – 2025
February 5, 6, 12, 13 – 2026
Time Schedule for all advanced mediation courses:
Irish Standard Time: / GMT: 1.30pm -5.30pm
Four half days – Live zoom course
advanced level mediator training