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Moving Through Conflict Training

Online – Live

“Seek first to understand, and then to be understood.”

S. Covey

12 hour – Live Zoom course

Maximum 10 participants

In-house training for workplace and organisations

Cost TBC

Date, time and location TBC

Public Course – Online

Cost TBC

Occasionally it may be delivered as a public course and individuals can apply to participate. 

Date, time and location TBC

The main thrust of this online course is to introduce a new way of understanding conflict that will lead to collaborative outcomes. This is an advanced course which supports you to have a deeper level of understanding of people in conflict. It is informed by research in neuro-science and by our physiological reactions during conflict.

The theme of this advanced training is to first understand the other person(s), and only then to seek to be understood by the other.

This is an intensive programme which requires participants to go to and learn from a deeper and more intense level. It is an experiential ‘hands on’ programme delivering new techniques through fishbowl roleplay with the trainer.

While this is a 12-hour course, the learning is not confined to these two days:

  • Theoretical prereading and exercises need to be completed in preparation for the training
  • The ‘Skills & Exercises’ Manual is a post training reference for the learner to support them in the practising of their skills, until their new approach becomes habitual.
  • The manual ‘Framework, Process and Sample Questions’ is an additional, essential and basic conflict management resource that can be referenced after the training as a support for implementing the transition of learning to practice. It takes the learner through the basic steps of ‘Moving Through Conflict’ from the onset of the conflict through to reaching agreement and a way forward.

Gerry, thank you for facilitating a superb meeting on ‘conflict resolution and ‘bullying and harassment’. I have rarely encountered a facilitator who could hold the attention of the group in such a way, and for a two-hour engagement. your energy and investment in the topic invigorated the meeting and allowed us to have a fantastic educational experience. The level of questioning and reflection which has stemmed from your session bears testimony to its quality.

Dr Bertie Daly, Programme Director, South West G.P. Training Scheme

Who will benefit from this training?

Managers, supervisors, team leaders, HR professionals, teachers, community workers and anyone who is interested in finding a new way through conflict.

“The Moving Through Conflict training was great, very interactive and the breakout rooms really helped to practice the skills and embed the learning. Throughout the training I felt really engaged in it as the delivery was great and doing it through zoom worked well.

Gerry as a facilitator was great, easy to work with not only in terms of organising the training but also from participants who all identified that they found Gerry a wealth of knowledge and very supportive and encouraging.”

Aileen Brosnan, Snr Child & Family Support Network Coordinator, Tusla, Health Service Executive

Training Objectives

  • To illustrate the deficit and distortion of the information upon which we rely to make decisions.
  • To demonstrate how our paradigm influences our communication and our interpretation of events.
  • To illustrate how our values and beliefs can trigger conflicts.
  • To demonstrate how our brains are hardwired to respond under threat.
  • To promote understanding of emotional responses within our brain and how to work with someone who is emotionally charged?
  • To describe the theory behind Interest-Based negotiation.
  • To learn how to communicate our needs to another.

Training Methodology

The training will be delivered using voiceover presentations with motion graphics, with filmed examples of parties in conflict. The learning will be embedded with fishbowl roleplays, breakout room exercises and plenary group discussions.

Course Materials

Learners are provided with a number of course manuals:

  • Pre-course reading material covering theory and course preparatory exercises.
  • Skills & Exercises Manual to be used as a reference during and after training.
  • Framework, Process and Sample Questions Manual with a step-by-step guide on managing conflict: from preparation for the first meeting through to agreeing the way forward.

Schedule & Funding

SAMPLE Schedule, Numbers of learners

Day 1: 9.30 to 16.30

Day 2: 9.30 to 16.30

Course can be customised to a half-day, one day, a day and a half or two full days

The maximum number of learners is 10.


Twenty five percent funding may be available for organisations. Please contact for a quotation of costs and any further information.