Mediation is the most crucial part of conflict management, whether in a divorce or workplace dispute.
The types of mediation questions used will depend on the specific circumstances of the mediation and the goals of the parties involved.
Improve your ability to ask effective mediation questions.
Gerry O’Sullivan offers advanced training for mediators that focuses on this particular area of dispute resolution. Whether you work primarily in family mediation or workplace conflicts, she offers one of the best mediation training programs for those looking to improve in this area.
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There are different types of mediation questions that can be used in various contexts, including:
- Clarifying questions that help parties gain a better understanding of the issues. These ensure everyone has a clear understanding of what is being discussed.
- Open-ended questions which encourage parties to volunteer more information and to promote exploration of new ideas.
- Reflective questions help parties reflect on their thoughts and feelings, and to encourage them to consider alternative perspectives, which is important for conflict management.
- Hypothetical questions help parties explore potential outcomes and to encourage them to consider different options.
- Summarising questions that ensure both participants are on the same page and to help them identify common ground.
- Empathetic questions that help parties feel heard and understood, and enable the mediator to build rapport.
- Reality-check questions that are used to help parties evaluate the feasibility of their proposals. They help them to identify potential obstacles or challenges.
Delivering online training on mediation questions, Gerry O’Sullivan delivers courses based on the latest scientific research.For more information on her training for conflict management, simply get in touch today.