By its nature, mediation is rarely easy. A mediator needs to be a neutral party and never make either person feel they’re taking sides.
Both participants will have a different perspective on the situation, whether it’s in a workplace conflict or during a divorce. They enter mediation with their own narrative firmly in place. It’s your job to ask the right questions to challenge their current thinking, without making them feel threatened or overwhelmed by their emotions.
Gerry O’Sullivan is a specialist in asking the best questions during mediation, including those involving workplace conflicts. The right questions and the way they’re delivered go a long way.
Her book The Mediators Toolkit Formulating and Asking Questions for Successful Outcomes is designed to help you formulate and ask the most effective questions to achieve the best possible outcome. It explores how we process and communicate information, ways to work with the brain in mediation, methodology to minimise an avoid-threat reflex, neuro linguistic programming, the structure dimension of questions, and much more.
She delivers training centred around the S Questions Model which is based on the latest research in cognitive processing.
All sorts of disputes can arise in a workplace, from clashes between personalities and work styles, to accusations of bullying or harassment. With Gerry O’Sullivan’s professional training, you can become a better mediator for these types of conflicts. Why not take a look at her qualifications?
If you’re looking to learn more about mediation questions, find out more about her advanced training. Don’t hesitate to get in touch for more information.