The course is broken up into seven modules. Each module starts with delivery of the theory behind the question type and is explained using graphic presentations and film footage of a role-played mediation. Students will be able to join breakout rooms to carry out exercises using comprehensive notes which are supplied as part of the course. There will be opportunities to raise questions with Gerry. Course cost €429

Sept/Oct course Sept 27, 28, Oct 4, 5 (1.30pm - 5.30pm GMT)

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

Module 1b: Use of 'The S Questions Model' and its application

View videos 1a and 1b from the Introductory Module below


The image above is from a role-played demonstration and is not a real case.

Module 2

Shift Thinking: Journey of Inference Questions

Module 3

Shift Thinking: Other People Questions

I’ve just finished a brilliant online training course on Formulating and Asking Questions for Successful Outcomes in mediation, delivered by the wonderfully knowledgeable and published author, Gerry O'Sullivan. I highly recommend Gerry’s course - and her book!”
Rachael Bicknell Founder of 'Squaring Circles', Mediator & Solicitor Edinburgh, Scotland

Module 4

This module is divided into two parts. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach. A party becomes more congruent in their communication and this prepares them for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

Module 4b: Distinctions and Differences Questions

Module 5

Shift Thinking: Cognitive Elements Based Questions

Module 6

Shift Thinking: Underlying Interests Questions

Module 7

There are two films in this module, the first is with Kathy at an initial separate meeting where she is despairing that Tom will never stop apologising and harassing her. The second film covers both parties in the session together where Future Focus questions are asked to facilitate them to come to agreements.

Module 7a: Future Focus Questions

Module 7b: Shift Thinking: Reflective Connecting Questions

“An essential next step for anyone who has done the theory of mediation and anyone who wants to up-skill.”
Muriel Walls, Walls & Toomey, Solicitors, Dublin

If you want to learn from somebody who knows their job and loves it, this is the course for you. Gerry’s honesty and enthusiasm is infectious. Brilliant facilitation and invaluable knowledge."
Ken Quinn, Wexford