The course is broken up into seven modules. Each module starts with delivery of the theory behind the question type and is explained using graphic presentations and film footage of a role-played mediation. Students will be able to join breakout rooms to carry out exercises using comprehensive notes which are supplied as part of the course. There will be opportunities to raise questions with Gerry. Course cost €429

Sept/Oct course Sept 27, 28, Oct 4, 5 (1.30pm - 5.30pm GMT)
Mondays and Tuesdays

November course Nov 4, 5, 11, 12 (1.30pm - 5.30pm GMT)
Thursdays and Fridays

December course Dec 1, 2, 8, 9 (1.30pm - 5.30pm GMT)
Wednesdays and Thursdays

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

Module 1b: Use of 'The S Questions Model' and its application

View videos 1a and 1b from the Introductory Module below


The image above is from a role-played demonstration and is not a real case.

Module 2

Shift Thinking: Journey of Inference Questions

“If you are ever stuck and need some guidance on how to transform the conflict this online course is for you. Gerry's training has given me a template for asking questions that go beyond the traditional methods that I was familiar with.”
Noreen Fitzpatrick, Focus, Ireland

Module 3

Shift Thinking: Other People Questions

Module 4

This module is divided into two parts. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach. A party becomes more congruent in their communication and this prepares them for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

Module 4b: Distinctions and Differences Questions

“This online course is really insightful. It provides the opportunity not only to deepen the theoretical knowledge of the mediation process in a structured way, but also to practice some techniques with your peers.”
Natalia Djandigava, Project Manager at Crisis Management Initiative (CMI), Moldova

Module 5

Shift Thinking: Cognitive Elements Based Questions

Module 6

Shift Thinking: Underlying Interests Questions

“I found this online course endlessly fascinating. It really will be a game changer for me with my mediations. Gerry brought the book alive and made the process of getting into the depth of the subject great fun as well. She gave so much of herself which brought it to another dimension.”
Amanda Gahan, Steadfast HR Consultancy, Dublin

Module 7

There are two films in this module, the first is with Kathy at an initial separate meeting where she is despairing that Tom will never stop apologising and harassing her. The second film covers both parties in the session together where Future Focus questions are asked to facilitate them to come to agreements.

Module 7a: Future Focus Questions

Module 7b: Shift Thinking: Reflective Connecting Questions

“I’ve just finished a brilliant online training course delivered by the wonderfully knowledgeable and published author, Gerry O'Sullivan. I highly recommend Gerry’s course - and her book!”
Rachael Bicknell, Founder Squaring Circles, Mediator & Solicitor, Edinburgh, Scotland

I learned so much from Gerry’s very practical and realistic approach in her online training. She has a lovely way of gently getting to underlying issues which is invaluable, not just in business, but also day to day life."
Adrian Haines, Mediation, Negotiation & Conflict Resolution