Gerry O'Sullivan Mediator's Toolkit book

 Mediation Questions Training

Training Programme
based on the book
‘The Mediator’s Toolkit
Formulating and Asking Questions for Successful Outcomes’

Published by New Society Publishing, Canada – 2018
Author & Trainer: Gerry O’Sullivan


"An essential next step for anyone who has done the theory of mediation and anyone who wants to up-skill."
Muriel Walls, Walls & Toomey, Solicitors, Dublin

"This training is exceptionally informative and revealing - enlightening the possibilities of good practise in mediation."
Tracey Thompson, Tipperary County Council

"Excellent course, Gerry’s warmth and enthusiasm was infectious."
Declan McBrearty, Irish Prison Service

Dates, Venue, Time, Costs

Dates: June course has just completed. Next dates to be announced.
Venue: Central Hotel, Exchequer Street, Dublin 2
Time: 9:00 to 17:30
Cost: €490*

*Funding for this programme to the value of 25% may apply in certain circumstances. Please contact for details.

This two-day training covers the use of the S Questions Model in separate, private meetings and in joint meetings

Booking Form

Further information about the book and endorsements

Training Details

The success of mediation critically depends on the qualities of questions posed within it. The S Questions Model has been developed by Gerry OSullivan and is introduced in her book - ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’. This is the first work to shine a spotlight on mediation questions, per se.

Training Aims

The aim is that participants will learn how to formulate and ask incisive questions, drawn from a range of theoretical propositions, to introduce new information, clarify existing information and safely challenge and shift any entrenched thinking of parties in mediation. This is the key to reaching successful and sustainable mediation agreements.

Training Objectives

Training Outcomes

Training Content


Teaching and Learning Strategies


Requirements from Training Participants

To read and study the Practice Case Scenario from which they will be working during the training. There will also be a number of questions accompanying the scenario that will need reflection prior to the commencement of the training. The pre-training work will be emailed to participants.


Feedback from S Questions Model Training Participants

"It is essential information for anyone mediating."
Mary Smyth, State Valuation Office, Dublin

"Excellent interactive course with loads of learning. Provides excellent structure for asking questions to assist moving on from being stuck at an impasse in difficult conversations."
James Gibney, Irish Prison Service

"If you want to learn from somebody who knows their job and loves it, this is the course for you. Gerry’s honesty and enthusiasm is infectious. Brilliant facilitation and invaluable knowledge."
Ken Quinn, Wexford

Chris Dunne, Hannah Carney & Associates, Solicitors, Dublin

"It’s not going to be what you would expect, you will be pleasantly surprised."
Des O’Shea, Irish Prison Service

"Much of the wisdom gained through O'Sullivan’s vast experience of thirty years' work in the field of conflict resolution has been distilled into her training programme for the S Question Model.  Her tremendous knowledge and research help to equip mediators with the theoretical and psychological background, together with cases and practical examples of how to hone the crucial skill of questioning clients. She demonstrates effective and perceptive questioning techniques that help to provide the inquisitive understanding crucial to practically navigate the essentially human side of disputes.  With her natural style and delivery, she explains with ease how skilful questioning can result in paradigm shifts and therefore better outcomes all round for parties in conflict.  Her wisdom, understanding and practical insights will be invaluable to all mediators."
Dr. Joanne Blennerhassett, author, A Comparative Examination of Multi-Party Actions, Solicitor, Mediator, University Law Lecturer, Sutherland School of Law, University College Dublin, Ireland.

"What an interesting and valuable Q & A session run by One Resolve interviewing Gerry O'Sullivan about her brilliant book The Mediator’s Toolkit.  Gerry furthermore gave us superb specific demonstrations detailing the core thinking behind her S Questions Model and bringing to life for us how effective I believe it will prove to be in practical use.  Through her presentation we gained a great understanding into her unique model of questioning developed through her extensive experience in conflict resolution to help mediators achieve the very most from their sessions, and ultimately their practise.  In practical terms she is clearly introducing a truly insightful approach in which to engage her clients to really find out the core issues at stake as this is effectively where the opportunities for true resolution lies. What a welcome addition to any DR practitioner this book, together with Gerry's unique qualities as a mediation authority and trainer, will prove to be."
Dede Gold, Solicitor (UK and Ireland) FMA Mediation Foundation Course 2013

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